Blackboard FAQ

A. Your Bb username is the same as your E-mail username. For example, if your email is JohnDoe@ololcollege.edu, your Bb username will be johndoe (all lower case, no spaces). Leave out the @ololcollege.edu part.

A. Your default Bb password is your username – all lower case, no spaces. If you have attended OLOLC for more than two years consecutively, your password may be last 4-digits of your SSN. If neither of these work for you, please see answer to “I have forgotten my BB password – can I have it reset?”

A. Once you have logged in to Bb, you may change your password at any time by clicking the “Personal Information” option under the “Tools” menu on the left side of the screen.

A. Yes – click on the “Forgot Your Password” link at the bottom of the Blackboard login page. On the next page, you can use either Option 1 or Option 2. For Option 2 provide your College email id for Email. Click Submit. Notification will be sent to your College email account along with instructions to reset your password. You no longer have to come in person to change your password.

Q. I am a new student and I have just registered for classes (paid my fees) -- when will my Bb account be set up?

A. For new students (freshman and transfer students) who have registered/paid and are starting at OLOLC, your Bb account will be created 3 weeks prior to the start of the new semester for which you have registered. You will be able to access your Bb account at that time. A letter with your account information will be mailed to your home address we have on file with the College. You may also stop by the Administration Building to obtain your login information.

Q. I have just made changes to my schedule (add/drop) -- when will these changes appear on my Bb?

A. If you made your changes before 4:00pm, then you changes will appear in your Bb the next day. If you made your changes after 4:00pm, your changes will appear in 2 days.

Note: We guarantee that you will be able to access Bb on campus but we cannot guarantee that you will have access at home. This is due to the fact that it is very difficult for us to diagnose problems with your home computer through telephone or e-mail. However, we are able to offer you some solutions for common problems with Bb access on home computers. If none of the following help, please contact your Internet Service Provider for assistance.

Solution - This error is caused when your computer is not set to accept cookies. To accept cookies in Internet Explorer, look in Tools -> Internet Options -> Privacy Tab. The privacy must be set to "Medium" or lower in order for Bb to work.

Problem - The error "An Error Occurred in the Authentication Module" appears when I try to log in.

Problem - The error "No authentication credentials were provided with the request" appears when I try to log in.

Solution - This error is caused when your computer is not set to execute scripts. To activate scripts in Internet Explorer, look in Tools -> Internet Options -> Security Tab. Now, click on the "Internet" zone icon (the globe) at the top of the screen. Next, click on the "Custom Level" button at the bottom of the screen. Scroll down the page until you find the "Scripting" section and be sure "Active Scripting" is enabled.

Solution - This is usually caused by bookmarking the logon page instead of the Blackboard entry page. You need to start your blackboard session at http://blackboard.ololcollege.edu and click the "Login" button on that page. When you do that, Blackboard then opens the logon screen and begins what is called a "session" that will permit you to log in without the "Challenge Token Null" error.

All problems within a Bb course (such as locating course materials) need to be directed to your instructor. Each instructor posts their course information differently, so only they can assist you with this matter. If you are not sure about the problem you are having, feel free to write the Blackboard administrator for assistance.

Blackboard (Bb) - Frequently Asked Questions