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Q.
I have just been accepted to OLOL College. When will my E-mail account be
created?
A. Your E-mail and Blackboard accounts will be created during the
registration period for the semester in which you are entering if
your fees have been paid to the College Business Office. When
your accounts are created, a letter will be mailed to your home
containing your login information and instructions.
Q.
How
do I set up my E-mail account?
A. Please
refer to the detailed
First-Time User Instructions posted on the Student E-mail login
page.
Q.
I
get a message "invalid
parameter" when trying to setup my password?
A.
Make sure you are entering
your account correctly: Account = OLOL Collegeollege\xxxx (xxxx = your
username). Also, be sure to use the \ key located above the Enter key
on the keyboard. For example: OLOL Collegeollege\johndoe
Q.
What is my password?
A. If
you are a first-time user, you do not have a password. Please refer to
the detailed
First-Time User Instructions posted on the Student E-mail login
page. If
you have
forgotten your password, please
see the next question below.
Q. I
forgot my password can you send it to me?
A. No
-- we have no way of looking up the password that you created. If you
cannot remember your password, you will need to visit
the Administration
Building at 7434 Perkins Rd. to have your password reset -- you must do
this in person and bring your school picture ID or driver's license.
Q. How do I change my password?
A. If you have forgotten your password and need to have it
reset, please see the previous question. If you know your current
password and just want to change it, follow these directions:
1) Log
into your account.
2) Click on "Options" located on the bottom left side
of your screen.
3) Scroll to the bottom of the page and click on the
"Change Password" button.
4) Enter OLOL Collegeollege as the "Domain", enter
your username as the "Account" (ex. johndoe), enter your old password in
the "Old Password" box, and then enter your new password in the "New
Password" and "Confirm Password" boxes. Your new password should be
at least 5 characters long.
5) Click OK. You may log out and then
log back in with your new password.
Q. What is the domain?
A.
A domain is no longer required to login to your e-mail account. The only
information you need is your username and password.
Q.
It won’t take my password, what do I do?
A.
Check the Caps Lock key. Passwords are case sensitive. Also,
check that your username is entered correctly.
Q. I can't send e-mail and I keep getting a message that says my mailbox
has reached its storage limit. What do I do?
A. First,
delete any unwanted e-mail from your Inbox, Sent and Draft folders (you
can see these folders on the left
side of the window under the Outlook logo.) Be sure to delete any items
with attachments, such as photos, because these items are too big to be
stored in your mailbox. After you have deleted all unwanted items, click
on the "Deleted Items" folder. Next, click on the garbage can icon located on
the toolbar to clean out this folder. All deleted items go
into this folder so it is important to clean it out periodically. You
mailbox should now be under the size limit and you should able to send
e-mail.
Q. I have done
everything right and it still doesn’t work. Now what?
A. If
you still need help, please write to the
E-mail
Administrator at
emailadministrator@ololcollege.edu.
Include as much detail as possible about your problem, what you are
typing into each field, and the error message you are getting.
For any other problems
or questions about Student E-mail, please write to:
emailadministrator@ololcollege.edu
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