OLOL College

Responsibilities and Expectations


Responsibilities of and Expectations for Students, Faculty, and Support Staff in Distance Education Environments
 
Students
To insure optimum learning students will:
·         Log into the College portal system at least twice a day to a) receive updated information from the College and faculty members, b) interact with classmates as expected, and c) participate in course activities 
          and submit course work;
·         Communicate with professors in a timely manner to ask questions and to seek assistance;
·         Devote an average of 8 to 10 hours per week for a typical three-hour course, preparing, participating, and contributing.
·         Establish clear learning objectives (i.e. what is to be achieved and when), a plan for meeting them (i.e. how, when, and where studying will occur), and a plan to sustain motivation;
·         Follow College guidelines for appropriate online etiquette, academic honesty, etc.
·         Locate a qualified and approved proctor for examinations, when required.
 
Faculty
To ensure optimum learning, faculty will :

·         Log into the College portal at least twice a day to ensure regular communications with students;
·         Provide a complete explanation of course requirements, expectations, policies, and procedures, including information about evaluation and grading;

·         Establish and maintain a course schedule for activities and assignments;

Provide appropriate feedback on student work within one week of its submission (this response does not constitute a guarantee of grading; however, faculty will inform students of progress toward providing reasonably prompt, and always meaningful feedback on student work);

 

·         Design, promote, facilitate, and where appropriate, contribute to asynchronous and synchronous online interactions designed to generate student engagement with course content;
·         Include questions specifically related to the course delivery method in the students’ evaluation of instruction;
·         Seek and engage in regular professional development for teaching in distributed learning environments.
·         Refer students for remediation and support services as needed
·         Post grades on the online management system and on WebServices as noted in the Faculty Handbook
 
Information Technology
To insure the optimum learning, information technology personnel will:

·         Provide Helpdesk Service - Help desk services are available Monday through Friday 8:00 am to 4:30 pm. The service goal 
          is to respond to and resolve help requests within one business day, whenever possible.
          Requests received after hours will be addressed promptly the following business day;

·         Maintain Portal Service – OLOL College uses and integrated portal system to develop for a growing community of scholars. Issues for our virtual campus are to be directed to portal@ololcollege.edu. The goal    
          of the portal support team is to respond to all queries by the next business day, but this does not necessarily guarantee a solution to an issue within that time frame if contributing factors are beyond the control  
          of personnel who support distributed learning;

·         Answer General Questions – OLOL College does not offer hardware or software computer support for personal computers, but students may contact portal@ololcollege.edu to ask questions about distributed 
          learning. These questions are built into an online FAQ Website and made available to the entire learning community. The goal is to answer any questions about distributed learning within two business days and 
          to have common questions posted on the FAQ website within one business week.